Solutions
Fast, Friendly, and Local Tech Support
Tired of tech headaches? Chili I.T. delivers expert, affordable support with no jargon and no hidden fees.
Veteran-owned and proudly serving Southeast Texas homes, businesses, and nonprofits.
Including Beaumont, Nederland, Port Arthur, Orange, and more.What We Do
We help home users, businesses, and nonprofits with practical IT solutions — no upsells or confusion. From fixing a slow laptop to setting up office networks, we’ve got you covered.
IT Support & Helpdesk
- Windows troubleshooting & repair
- Email setup & software installs
- System tune-ups & optimization
- Remote or on-site help available
🛠️ Projects & Installs
- PC upgrades (SSD, RAM, OS)
- New device setups
- Workstation rollouts
- Office moves & tech planning
IT Consulting
- Best-practice advice for small orgs
- Security reviews & recommendations
- Microsoft 365 setup guidance
- Device lifecycle planning
How We Work
- Free 15‑min consultation for new clients
- No long‑term contracts unless you want one
- Simple pricing with upfront quotes
- Fast response via call, email, or web portal
Hourly Support & Travel Fees
Hourly Support
- $75/hour – Residential & Home Office
- $100/hour – Small Businesses & Non‑Profits
- Billed in 30‑minute increments.
Travel Fees
- 0–30 miles: $25
- 31–50 miles: $50
Beyond 50 miles is billed at $100/hour.
Applied per visit to cover time and travel fairly.Support Plans & Volume Discounts
Essential – $50/device/month
- Email support (business hours)
- Remote Monitoring & Management (RMM)
- 30 minutes remote support/month
Business – $75/device/month (Most Popular)
- Priority ticket handling
- Everything in Essential, plus timely patching
- 30 minutes remote support/month
Pro – $100/device/month
- Emergency after-hours support
- All Business features
- 1 hour remote support/month
Custom Plan – Let’s Talk
We’ll tailor a support plan for legacy systems, servers, or custom environments.
A "device" = any PC, laptop, or VM with our RMM agent.
Servers: $150/month each (billed separately).
Volume Discounts
| Device Count | Essential | Business | Pro |
|---|---|---|---|
| 1–49 | $50 | $75 | $100 |
| 50–99 | $40 | $65 | $90 |
| 100+ | $30 | $55 | $80 |
Onboarding 50+ devices? Let’s roll it out together →
🖱️ Onboarding
$1,500/location — Includes setup, patching, user onboarding & integration into our RMM system.
Home users not required to onboard.Backup & Recovery
Billed per device, plus actual storage usage.
- Workstation: $10/mo + $0.06/GB Example: 100 GB = $16/mo
- Server: $20/mo + $0.06/GB Example: 500 GB = $50/mo
Emsisoft Anti‑Malware
Volume-licensed antivirus for $5/device/month.
Separate from support plan billing.🧹 One-Time PC Tune-Up
- System & software updates
- Malware scan & security checks
- Performance tuning & disk cleanup
- Backup check & hardware inspection
Includes up to 2 hours per device. Available monthly, quarterly, or as-needed.
VoIP Services
- RingCentral setup
- Auto-attendants, routing, provisioning
Custom quotes available — get started.
Network Services
- UniFi deployment
- Wi‑Fi & VLAN optimization
- Firewalls, VPNs, secure remote access
🔧 Tools We Use
- Support: SyncroMSP
- VoIP: RingCentral
- Networking: UniFi
- Security: Emsisoft
- Email: Microsoft 365
Discounts
10% off for:
- Seniors 60+
- Teachers
- Veterans
Additional Info
- Hardware/software sold separately
- Installations billed at hourly rate
- Windows PCs only
- No Apple/Mac service
FAQ
What if I need more help than my plan includes?
Extra time is billed hourly ($75 home / $100 business).
Can I adjust my devices each month?
Yes — scale up or down anytime.
Do you offer after-hours help?
Included in Pro plans, or billed hourly if urgent.
How do I start?
Schedule a free consultation →
Do I need a plan?
Nope! One-time help is always available.
Is remote support available?
Yes — it’s fast, secure, and easy.
Let’s get your tech working for you. Start with a free consultation →
Updated on 2025-07-01