Rates

At Chili I.T., we provide reliable, professional tech support for home users, non-profits, and small businesses. Whether you need repairs, upgrades, or ongoing support, we’re here to take the hassle out of technology so you can focus on what matters most.

Our pricing is clear and straightforward. No hidden fees, no unexpected charges. We believe in honesty and transparency—not gimmicks or bait-and-switch tactics.

💼 Hourly Rate

$75/hour - Home Users
Billed in 30-minute increments.

$100/hour - All Business & Non-Profit Accounts
Billed in 30-minute increments.

🚗 Travel Fee

$25 within a 50-mile radius.
If you're farther out, contact us — we may still be able to help for an additional fee.

🔒 Backup & Disaster Recovery

  • Custom-tailored backup solutions for your environment
  • Disaster recovery planning available
  • Basic data recovery available
  • Starting at $10/workstation/month +$0.03 per GB of storage and compliance needs
  • Starting at $20/server/month +$0.03 per GB of storage and compliance needs

🛡️ Emsisoft Business Security – $5/computer/month

  • Advanced antivirus and anti-malware protection
  • Real-time threat detection, ransomware prevention, and web filtering
  • Fully managed: licensing, setup, configuration, and remote monitoring
  • Automatic updates and continuous policy enforcement
  • Cloud-based management console for centralized oversight
  • Lightweight agent – minimal system impact

We handle everything — monitoring, updates, and alerts — so you're always protected and up to date.

📡 Remote Monitoring & Management (RMM)

  • 24/7 monitoring of desktops and servers
  • Automated patch management and software updates
  • Disk health, CPU, RAM, and service uptime tracking
  • Proactive alerting and ticket generation
  • Secure remote access for fast support
  • Powered by SyncroMSP

🖱️ New Client Onboarding

$1,500 per location
Setup and integration of workstations and servers into our management platform.

Not required for home users.

🧰 Monthly Support Plans

Essential Plan – $600/month

  • Up to 8 hours of support
  • Email & phone support during business hours
  • $75/hour for additional time

Perfect for small offices or serious home users.

Add Emsisoft antivirus for just $5/device/month.

Business Plan – $1,200/month

  • Up to 15 hours of support
  • Priority scheduling
  • Remote Monitoring & Management (RMM)
  • $70/hour for overages
  • 1 on-site visit per month(100 Mile Max)

Ideal for growing businesses.

Add Emsisoft antivirus for just $5/device/month.

Pro Plan – $2,000/month

  • Up to 25 hours of support
  • Priority scheduling
  • Remote Monitoring & Management (RMM)
  • Monthly system health reports
  • $65/hour for overages
  • 5 on-site visits per month(100 Mile Max)

Built for teams that can’t afford downtime.

Add Emsisoft antivirus for just $5/device/month.

Custom Plan – Let's Talk

Need something tailored? We’ll create a support package just for your business — no matter the size or complexity.

Contact us to get started.

☎️ VoIP & Network Services

  • RingCentral VoIP setup, support, and device provisioning
  • Call routing, auto-attendants, and multi-location deployment
  • Ubiquiti UniFi network design, deployment, and management
  • Secure guest Wi-Fi and VLAN configuration
  • Firewall, VPN, and remote access configuration

Pricing varies by project — contact us for a custom quote.

🔧 Tools & Technologies We Trust

  • RMM & Support: SyncroMSP for monitoring, patching, and helpdesk
  • VoIP: RingCentral – certified deployment and support
  • Networking: Ubiquiti UniFi for secure and scalable infrastructure
  • Security: Emsisoft Business Security – fully managed protection

🎖️ Discounts

We proudly offer a 10% discount to:

  • Seniors 60+
  • Teachers
  • Veterans

Offer valid for home users only. Limit one per customer.

⚠️ Additional Information

  • All hardware and software are sold separately
  • Installations billed at standard hourly rate
  • We support Windows-based desktops and laptops
  • Note: We do not service Apple devices